01 / SERVICE POLICYClient Acceptance
ENIAC Marketing Agency is an approval-based agency. Submission of an audit request, completion of an audit, or participation in a presentation does not guarantee acceptance as an ENIAC client.
02 / SERVICE POLICYRequired Digital Brand Transformation
All new ENIAC clients must complete the Digital Brand Transformation before beginning additional agency services. Exceptions may be made at ENIAC’s discretion for businesses with an established brand, strategy, and digital infrastructure requiring management only.
03 / SERVICE POLICYBrand & Marketing Audit
The Brand & Marketing Audit is a $250 paid assessment of your existing brand and marketing presence. It provides recommendations and helps ENIAC determine whether a working relationship is the right fit. If you proceed with an approved ENIAC service, the $250 audit fee is credited toward that service. The audit does not guarantee agency acceptance.
04 / SERVICE POLICYKeep. Refine. Develop.
ENIAC evaluates existing brand elements using three recommendations: KEEP for elements we recommend maintaining, REFINE for existing elements we recommend improving, and DEVELOP for elements that do not currently exist and are recommended for creation.
05 / SERVICE POLICYDigital Brand Transformation
The Digital Brand Transformation is a one-time $5,000 package. Development includes the services and deliverables listed within the client’s agreed scope. Development does not automatically include deployment, publishing, ongoing management, advertising activation, or operation of completed systems unless specifically stated.
06 / SERVICE POLICYClient Review & Approval
Clients are provided designated review periods to submit feedback. Requested changes must be submitted together during the applicable review period. ENIAC will complete approved, in-scope corrections within the timeline established on the client’s project calendar.
07 / SERVICE POLICYProject Calendar
Each client receives a project calendar identifying expected review periods, agency production periods, and deliverable deadlines. Business days are Monday through Friday, excluding ENIAC-observed holidays.
08 / SERVICE POLICYThird-Party Platforms
Website hosting providers, domain registrars, app stores, social platforms, advertising platforms, CRM providers, and other third-party services operate independently from ENIAC. Third-party approvals, processing times, outages, policy changes, fees, or delays are outside ENIAC’s control.
09 / SERVICE POLICYDigital Handoff
Transformation clients receive their completed deliverables and applicable resources needed to continue independently. The Digital Handoff does not include ongoing implementation, deployment, management, or step-by-step training unless specifically included within the client’s agreement.
10 / SERVICE POLICYAgency Standard
Agency Standard is $6,500 per 30-day cycle with a three-month commitment. The total three-cycle commitment is $19,500. Clients who pay the full three-month commitment upfront pay $15,000, saving $4,500.
11 / SERVICE POLICYAgency Standard Scope
Agency Standard focuses on deployment, implementation, management, testing, optimization, content execution, advertising, social media, CRM/lead management, website and app management, email/SMS marketing, and reporting within the agreed scope.
12 / SERVICE POLICYOngoing Brand Management
Ongoing Brand Management is $3,500 per month and is available to qualifying clients after completion of Agency Standard. This service primarily manages and optimizes established assets, systems, campaigns, and marketing infrastructure. Major new development is not automatically included.
13 / SERVICE POLICYScope Changes
Requests outside the agreed scope, including additional development, deliverables, production, platforms, or major changes to previously approved work, may require separate approval and pricing.
14 / SERVICE POLICYDigital Brand Ambassador
Digital Brand Ambassador creation, usage, licensing, exclusivity, continued use, and creation of new ambassador content are subject to the terms provided within the applicable client agreement.
15 / SERVICE POLICYResults & Performance
ENIAC commits to completing the work agreed upon within scope and according to the established project process. Marketing performance is influenced by customers, markets, platforms, competition, budgets, and other factors outside the agency’s direct control. Specific performance outcomes are not guaranteed.
16 / SERVICE POLICYPayments & Commitments
Package payments, payment schedules, cancellation terms, late payments, refunds, and other financial obligations are governed by the client’s signed service agreement.
17 / SERVICE POLICYFinal Agreements
The information presented on this website provides a general explanation of ENIAC’s services and process. The client’s signed service agreement establishes the final scope, pricing, timeline, responsibilities, licensing rights, and terms applicable to their engagement.